Seasalt.ai
Customer communication software for chat, WhatsApp, SMS, voice, campaigns, and AI-assisted support.
About Seasalt.ai
Seasalt.ai organizes customer conversations across web chat, social messaging, WhatsApp, SMS, and phone into a product portfolio. Teams can start with a free human-agent workspace, add WhatsApp campaign and API tools, or adopt an omnichannel contact center with calling and messaging in one interface. SeaChat adds AI chat agents, a knowledge base, REST API access, real-time webhooks, and workflow integrations. SeaVoice handles inbound and outbound voice automation, including virtual assistance, call transfer, and natural-language routing. SeaX supports higher-volume outreach with bulk messaging, campaign tracking, team permissions, and analytics. Pricing spans a free Live Agent plan, a $19.99 per-user monthly WhatsApp plan, a $99 monthly first-user Omnichannel plan with $49 additional users, and negotiated custom contracts. AI chat and voice add-ons are listed at $29.99 per month combined. Buyers should map required channels and AI usage before choosing because advanced automation, phone access, and API capabilities vary by plan.
Best for
Best use cases
Consolidating customer conversations across supported channels
Running outbound WhatsApp, SMS, or voice campaigns
Connecting support conversations to CRM, commerce, or analytics systems
Compare before choosing
Compare the free tier with paid plans by agent count and channel access
Check phone, automation, and API requirements before selecting a plan
Estimate add-on and extra-user charges alongside the base subscription
Features
Omnichannel customer service
Handle web chat, messaging, WhatsApp, SMS, and phone conversations from one contact-center workflow.
Outbound communication campaigns
Run bulk SMS, WhatsApp, and voice campaigns, then track delivery and response activity.
AI voice and chat automation
Use chat or voice agents for after-hours replies, call routing, lead follow-up, and routine support requests.
Pros
- The free plan supports one human agent and unlimited human conversations, lowering the cost of testing the inbox workflow.
- Paid plans cover WhatsApp, SMS, voice, and phone workflows in one portfolio, reducing tool switching for multichannel teams.
- REST APIs and real-time webhooks support connections to CRM, commerce, payment, and analytics workflows.
Cons
- Phone calling and broader automation require higher-tier options, so the free plan is limited for contact-center operations.
- Omnichannel pricing rises by $49 per additional user each month, which can materially increase team costs.
- AI pricing includes usage-based charges, so monthly spend can vary with conversation and call volume.
Pricing Plans
Live Agent
- 1 human agent
- Unlimited human conversations
- 100 AI replies
- Basic Shopify integrations
WhatsApp Only
- WhatsApp Business Platform
- Campaign management tools
- WhatsApp API access
- Unlimited contacts and templates
Omnichannel
- Additional users cost $49 per month
- Phone calling for agents
- SMS, voice, and WhatsApp
- Voice and SMS campaigns
- RESTful API and SeaChat integration
Custom
- Multiple workspaces
- Custom API integrations
- HIPAA compliance
- White-label options
* Pricing information is for reference only. Please refer to the latest announcement on Seasalt.ai's official website.