Siena
Commerce-focused AI customer experience agents with a shared knowledge layer for brand support teams.
About Siena
Siena is an AI customer experience operating system built for consumer brands and commerce teams. Its AI agents handle shopper conversations across customer surfaces, while Siena Docs gives policies, playbooks, skills, and product knowledge a shared home. Docs can support both an internal wiki and a branded public help center, with owners, review cycles, and usage analytics for each page. A change can be proposed across related material so public guidance, internal instructions, and agent answers stay consistent. Pricing combines a $750 monthly platform fee, which includes the core AI engine and unlimited sandbox access, with usage billed at $0.90 per automated ticket. Expert onboarding and dedicated Slack support are part of the commercial setup. This structure suits teams that can forecast ticket volume and want a commerce-specific automation layer, but variable usage charges make total spend depend on automation volume. Buyers provide team size and monthly ticket volume to receive accurate pricing information.
Best for
Best use cases
Automate a steady queue of repeat shopper questions while escalating conversations that require human judgment.
Update a returns policy across internal documentation, public help content, and the guidance used by AI agents.
Track ownership, review cycles, views, and citations for operational documents used by support teams.
Compare before choosing
The $750 monthly platform fee gives teams a predictable base cost, but automated-ticket charges add variable spend.
Commerce-specific positioning may fit consumer brands better than a general knowledge base, while broader organizations may need a less specialized tool.
Siena combines AI agents with internal and public documentation, reducing handoffs between separate automation and knowledge systems.
Features
Automate commerce support
Handle repeat customer questions with commerce-focused AI agents while routing the conversations that need human judgment to the support team.
Maintain brand knowledge
Organize policies, playbooks, product details, and agent instructions in Siena Docs so customer-facing answers draw from a shared knowledge layer.
Run an internal and public help center
Keep internal operating guidance and a branded public help center together, with page owners, review cycles, and document usage analytics.
Pros
- The $750 monthly platform fee includes the core AI engine and unlimited sandbox access for testing workflows.
- Siena Docs keeps internal guidance and a branded public help center together, which reduces duplicate knowledge maintenance.
- Page owners, review cycles, views, and citation analytics give operations teams concrete ways to monitor knowledge use.
Cons
- Automated tickets cost $0.90 each, so total monthly spend rises with automation volume.
- Accurate pricing requires submitting team size, ticket volume, and contact details through the quote flow.
- The product is designed around consumer brands and commerce, which may be a narrower fit for teams outside that market.
Pricing Plans
Siena platform
- Core AI engine
- Unlimited sandbox access
- Automated tickets billed at $0.90 each
- Expert onboarding and dedicated Slack support
* Pricing information is for reference only. Please refer to the latest announcement on Siena's official website.