SmartSuite
A configurable cloud platform that connects GRC, IT, project, and business operations workflows.
About SmartSuite
SmartSuite is a cloud platform for connected governance, risk and compliance, IT service delivery, project and portfolio management, and business operations. It gives teams one governed environment for records and workflows, with templates for common processes, dashboards for reporting, inline comments, mentions, notifications, and account permissions. That shared structure can replace several departmental trackers and give leaders a clearer view of execution and risk. Communications use HTTPS encryption, while data at rest uses AES-256 encryption. SmartSuite fits organizations that need configurable workflows across departments and can invest in process ownership, permission design, and onboarding. It may be more system than a small team needs for basic task tracking. The subscription lineup includes Team, Professional, and Enterprise plans. Enterprise purchasing goes through sales, so procurement effort and final terms will depend on the intended deployment.
Best for
Best use cases
Standardize a risk or compliance process while preserving ownership, permissions, and reporting.
Coordinate service requests or project work with record-level discussion and real-time notifications.
Build a repeatable departmental workflow from templates and monitor progress through dashboards.
Compare before choosing
Broader than a simple task tracker because it combines governed records, workflows, reporting, and collaboration.
A stronger fit than separate departmental tools when shared data and cross-team visibility matter.
Requires more process design than lightweight lists, especially when permissions and ownership are complex.
Features
Connected GRC workflows
Coordinate risk, compliance, audit, third-party risk, resilience, and related execution in one governed workspace.
IT and service delivery
Manage operational service workflows while keeping requests, changes, records, and team communication connected.
Project and business operations
Build repeatable project and departmental processes with templates, dashboards, comments, notifications, and permissions.
Pros
- Combines GRC, IT, project, and operations workflows, which can reduce separate departmental tools.
- Templates, dashboards, comments, and notifications support both process setup and day-to-day coordination.
- HTTPS communications and AES-256 encryption at rest provide concrete enterprise trust controls.
Cons
- Subscription purchasing creates an ongoing cost, and Enterprise pricing requires a sales conversation.
- Broad configuration can demand more onboarding and workflow design than a lightweight task manager.
- Teams must plan permissions and ownership carefully when many departments share the same environment.
Pricing Plans
Team
- Workflow templates
- Dashboards and reporting
- Inline comments and notifications
Professional
- Configurable business workflows
- Collaboration and reporting
- Account permissions
Enterprise
- Enterprise deployment option
- Advanced permissions
- Sales-assisted purchasing
* Pricing information is for reference only. Please refer to the latest announcement on SmartSuite's official website.