Vapi
Developer infrastructure for building, testing, and operating conversational voice agents across phone workflows.
About Vapi
Vapi is a developer platform for building, testing, and deploying conversational voice agents for phone workflows. Teams can configure agents for lead qualification, customer support, appointment scheduling, and other inbound or outbound calls, then manage them in the Vapi dashboard. Build is the entry tier for prototypes and usage-led production work. It includes more than 60 call minutes and 10-call concurrency, while model charges pass through to the customer and each extra concurrency line costs $10 per month. Scale uses an annual agreement with a fixed platform fee, committed volume, volume-based per-minute pricing, enterprise controls, data residency, a support SLA, and a dedicated account team. HIPAA and Zero Data Retention are paid add-ons on both tiers, so regulated deployments require more budget than the base usage charge suggests. Vapi is best suited to teams with engineering resources that want provider flexibility, rather than buyers looking for a turnkey no-code call-center package.
Best for
Best use cases
A sales workflow receives enough inbound calls that a qualification agent can collect consistent answers before routing prospects onward.
A support operation wants a voice agent to handle predictable phone requests while preserving escalation paths for unusual cases.
A scheduling flow needs callers to provide booking details through a repeatable conversation connected to the team’s systems.
Compare before choosing
Choose Vapi when developer control and provider flexibility matter more than receiving a fully managed call-center application.
Compare total variable cost carefully because call usage, passed-through model charges, concurrency lines, and compliance add-ons can all affect spend.
Consider Scale when governance, residency, support SLAs, or dedicated account help outweigh the commitment of an annual contract.
Features
Voice agent builder
Configure conversational agents for inbound and outbound phone workflows, then test and deploy them from one platform.
Provider flexibility
Use custom voices and model access while keeping model charges visible as pass-through operating costs.
Production controls
Build includes 10-call concurrency, while annual Scale contracts add enterprise access, governance, residency, and support options.
Pros
- Provider and model flexibility gives engineering teams more control over voice-agent behavior and vendor choices.
- Usage-based Build pricing lowers the initial commitment for prototypes and includes more than 60 call minutes.
- Scale adds governance, data residency, support SLA, and dedicated account coverage for enterprise adoption.
Cons
- Model charges pass through to the customer, so call-minute pricing alone does not represent the full operating cost.
- Build includes only 10-call concurrency, and each additional line costs $10 per month before usage and model charges.
- HIPAA and Zero Data Retention add $2,000 and $1,000 per month respectively, which can make regulated use expensive.
Pricing Plans
Build
- 60+ call minutes included
- Model costs passed on to the customer
- 10 call concurrency; additional lines cost $10 per line/month
- Email and Discord community support
- HIPAA available at $2K/month
- Zero Data Retention available at $1K/month
Scale
- Fixed platform fee and committed volume
- Volume-based per-minute pricing
- SOC 2, HIPAA, PCI, SSO, and RBAC options
- Data residency and priority provider access
- Support SLA and dedicated account team
- HIPAA available at $2K/month; Zero Data Retention at $1K/month
* Pricing information is for reference only. Please refer to the latest announcement on Vapi's official website.