Zigpoll
Embedded surveys that collect customer feedback and zero-party data at relevant points in the journey.
About Zigpoll
Zigpoll is a survey and feedback platform for collecting zero-party data during an existing customer journey. Surveys can appear after a purchase, when a visitor intends to leave, elsewhere on a site, or inside a product. This keeps feedback close to the action that prompted it rather than depending only on a separate survey link. Teams can configure question formats, branching, presentation logic, styling, multilingual delivery with automatic translation, and behavior-based targeting. Ecommerce users can connect answers to Shopify workflows and services such as Klaviyo and Triple Whale. Software and media teams can gather product or audience feedback through embedded prompts. AI features analyze open-ended answers, while Zigpoll’s documented MCP server lets compatible assistants read survey data, run analytics, and create surveys. The free Lite plan includes 100 responses, 100 emails, and 5 SMS surveys each month. Paid tiers increase the allowances, and Ultimate removes the monthly response cap. Response volume, channel limits, Shopify targeting, and AI analysis needs are the main points to compare.
Best for
Best use cases
Collect attribution feedback immediately after checkout or on the order-status page.
Trigger an in-product NPS, CSAT, or open-ended survey after a relevant user action.
Ask readers what they want next and use AI analysis to group themes in open-text answers.
Compare before choosing
Choose Lite when 100 monthly responses and small email or SMS allowances cover the workload.
Compare paid tiers by response volume because Standard allows 500, Advanced 2,000, and Ultimate unlimited responses.
Check email and SMS limits separately because Ultimate keeps the same listed allowances as Advanced for those channels.
Features
Post-purchase attribution
Ask buyers how they discovered a store and connect responses with ecommerce workflows and customer profiles.
In-product feedback
Trigger surveys by user behavior, feature usage, or lifecycle stage to inform software product decisions.
Audience research
Embed polls on media sites to learn which topics readers want and analyze themes in open-ended responses.
Pros
- The free Lite plan supports 100 monthly responses without requiring a credit card.
- Embedded and behavior-triggered surveys collect feedback inside the customer journey instead of relying only on shared links.
- Shopify workflows, Klaviyo connections, AI analysis, and MCP access support operational use beyond basic polling.
Cons
- The Lite plan is limited to 100 responses, 100 emails, and 5 SMS surveys per month.
- Standard and Advanced cap monthly responses at 500 and 2,000, so growing programs may need another upgrade.
- Ultimate costs $194 per month while its listed email and SMS allowances remain 10,000 and 1,000.
Pricing Plans
Lite
- 100 responses per month
- 100 emails per month
- 5 SMS surveys per month
Standard
- 500 responses per month
- 2,500 emails per month
- 250 SMS surveys per month
Advanced
- 2,000 responses per month
- 10,000 emails per month
- 1,000 SMS surveys per month
Ultimate
- Unlimited responses per month
- 10,000 emails per month
- 1,000 SMS surveys per month
* Pricing information is for reference only. Please refer to the latest announcement on Zigpoll's official website.