Chaport
Live chat and customer messaging software that joins connected channels, chatbots, and a knowledge base in one workspace.
Chaport is the active product name.
About Chaport
Chaport brings website live chat, connected messaging channels, chatbots, and a knowledge base into one customer messaging service. Its Free plan suits a small team with basic chat needs. It includes two operators, unlimited chats and websites, 60 days of history, plus web, desktop, and mobile apps. Pro adds the tools that support teams tend to use every day: unlimited history, deeper widget controls, messaging integrations, saved replies, forms, reports, autoresponders, and API access. Unlimited is built for larger teams and heavier automation, with unlimited operators, custom bots, assignment rules, advanced reports, and Zapier. The plan boundaries matter. Several workflow, automation, and reporting features require a paid tier, and Free retains branded invitations and limited history.
Best for
Best use cases
Answer website visitors from desktop or mobile apps
Automate common sales and support questions with bots
Combine website chat with email and messaging conversations
Compare before choosing
Free is viable for basic chat but limits history and invitation branding
Pro focuses on operator efficiency, integrations, reporting, and APIs
Unlimited adds staffing flexibility, automation controls, and advanced reporting
Features
Website customer support
Answer visitor questions in real time from a shared live chat workspace on web, desktop, or mobile.
Sales conversations
Use automatic invitations, pre-chat forms, and chatbots to engage and qualify website visitors.
Multichannel service
Connect email and messaging channels so operators can manage conversations with less tool switching.
Pros
- The Free plan covers two operators, unlimited chats and websites, and apps across web, desktop, and mobile.
- Pro adds practical support tools such as saved replies, pre-chat forms, autoresponders, detailed reports, and API access.
- Unlimited supports larger operations with unlimited operators, custom bots, assignment rules, advanced reporting, and Zapier.
Cons
- Free retains only 60 days of chat history and limits teams to one branded default auto-invitation.
- Email and messaging integrations, unlimited history, autoresponders, and API access require the Pro tier or above.
- Custom bots, assignment rules, chat ratings, advanced reports, and Zapier are reserved for Unlimited.
Pricing Plans
Free
- 2 operators included
- Unlimited chats and websites
- 60-day chat history
- 1 branded default auto-invitation
- Basic widget customization
- Web, desktop, and mobile apps
Pro
- 4 operators included
- Everything in Free
- Unlimited chat history
- Auto-invitations
- Advanced widget customization
- Email and messaging integrations
- Saved replies and pre-chat forms
- Detailed reports and autoresponder
- REST and JavaScript APIs
Unlimited
- Unlimited operators
- Everything in Pro
- Custom bots
- Knowledge base and FAQ bot
- Teams and assignment rules
- Shared saved replies
- Custom fields and chat ratings
- Advanced and on-demand reports
- Zapier integration
* Pricing information is for reference only. Please refer to the latest announcement on Chaport's official website.