Chatbase
Build and deploy AI support agents with connected actions, human handoff, and performance analytics.
About Chatbase
Chatbase lets teams build and deploy AI agents for customer support. An agent can learn from company content, take configured actions, retrieve data from connected systems, and pass difficult conversations to a person. Teams can then review conversations and analytics to improve its answers. The $0 plan includes 50 message credits each month, limited model access, and one member. It works for a small test, but an inactive free agent is deleted after 14 days. Paid tiers add advanced models, integrations, attachments, helpdesk tools, voice and telephony, outbound campaigns, API access, automatic retraining, and deeper analytics. Hobby is listed at $32 per month with annual billing, Standard at $120, and Pro at $400; Enterprise pricing is negotiated. Chatbase describes encryption at rest and in transit, domain allowlists, rate limiting, user roles, GDPR compliance, and SOC 2 Type II compliance. The product fits teams looking for one workflow from setup through escalation and review. Its credit ceilings and the price jumps between tiers matter for higher-volume support operations.
Best for
Best use cases
A team deploys an agent on customer channels to answer recurring questions from approved business content.
An agent retrieves account data or completes a configured action, then hands unresolved work to a live agent.
Support leaders review conversations and analytics, refine answers, and automatically retrain agents on higher tiers.
Compare before choosing
Compared with a basic FAQ bot, Chatbase adds external actions, human handoff, analytics, and multi-channel support capabilities.
The Free and Hobby tiers suit evaluation and lighter volume, while API, voice, and campaigns begin at Standard.
Enterprise adds governance features such as SSO, custom roles, audit logs, SLAs, and HIPAA-eligible service.
Features
Deploy a support agent
Train an AI agent on company content, configure its actions, and deploy it to answer customer questions.
Automate service workflows
Connect the agent to external systems so it can retrieve account data and complete supported customer actions.
Escalate complex requests
Route conversations to human staff through live chat when the AI cannot resolve an issue or review is required.
Improve support performance
Use analytics and conversation review to refine answers, monitor outcomes, and retrain the agent over time.
Pros
- The $0 plan provides a low-cost way to test an agent with 50 monthly message credits.
- Standard combines API access, helpdesk tools, voice, telephony, campaigns, and automatic retraining in one workflow.
- Security controls include encryption, domain allowlists, rate limiting, roles, GDPR compliance, and SOC 2 Type II compliance.
Cons
- Free agents are deleted after 14 days of inactivity, which can disrupt occasional evaluations.
- The listed annual-billing price rises from $32 per month for Hobby to $120 for Standard and $400 for Pro.
- API access, voice, telephony, and outbound campaigns require Standard or a higher tier, limiting cheaper deployments.
Pricing Plans
Free
- Limited model access
- 50 message credits per month
- 1 workspace member
- Inactive AI agents are deleted after 14 days
Hobby
- Everything in Free
- Advanced models
- 500 message credits per month
- 2 workspace members
- Integrations
- Basic analytics
- Attachments
Standard
- Everything in Hobby
- 4,000 message credits per month
- 3 workspace members
- Helpdesk
- Voice and telephony
- Outbound campaigns
- API access
- Personalization
- Automatic agent retraining
- Advanced integrations including Stripe and Zendesk
Pro
- Everything in Standard
- 15,000 message credits per month
- 5 workspace members
- Advanced analytics
- Source suggestions
- Tickets as a training source
Enterprise
- Everything in Pro
- Higher limits
- Custom roles and permissions
- SSO
- White-labeling
- Audit logs
- Priority support
- Customer success manager
- SLAs
- HIPAA-eligible service
* Pricing information is for reference only. Please refer to the latest announcement on Chatbase's official website.