Glassix
AI-native contact center for shared customer messaging, autonomous service, bots, reporting, and mobile access.
About Glassix
Glassix is an AI-native contact center that combines customer conversations and service automation in one workspace. Its unified inbox handles email, chat, and social messages, while autonomous AI agents can resolve inquiries or pass them to people. Support teams also get suggested replies, conversation summaries, standard bots, reporting, and mobile access. Sales teams can qualify and route leads, and marketing teams can collect feedback across channels. The Starter plan costs $49 per user/month and includes a 30-day trial. Annual billing can save up to 20%. Glassix says it encrypts data both at rest and in transit and complies with GDPR and SOC 2. Because pricing is per user, costs increase as the team grows. Before rollout, buyers should test the channels they need, the automation rules, and the handoff from AI to human agents.
Best for
Best use cases
Centralize service conversations in one shared inbox
Automate lead qualification and routine follow-ups
Collect feedback and monitor interaction trends
Compare before choosing
Compare per-user cost at the expected team size
Check required channel coverage and human handoffs
Review encryption and compliance needs
Features
Unified inbox
Centralizes email, chat, social messages, and other customer conversations for shared handling.
AI service automation
Uses autonomous agents, standard bots, suggested replies, summaries, and routing to handle or assist conversations.
Reporting and mobile access
Provides standard reporting, a real-time dashboard, and a mobile app for users.
Pros
- A unified inbox reduces the need to switch between email, chat, and social messaging tools.
- AI agents, suggested replies, summaries, and routing can reduce repetitive work in service and sales workflows.
- Encryption at rest and in transit, plus stated GDPR and SOC 2 compliance, supports security reviews.
Cons
- Starter costs $49 per user each month, so the subscription becomes more expensive as the team grows.
- The pricing page promotes a 30-day trial, but buyers still need a paid subscription for ongoing use.
- Cross-channel automation requires testing and configuration before teams can trust AI-to-human handoffs in production.
Pricing Plans
Starter
- Customer communication platform
- Email, chat, social messaging, and more
- Online help center and documentation
- Standard bots and automation
- Standard reporting and real-time dashboard
- User mobile app
* Pricing information is for reference only. Please refer to the latest announcement on Glassix's official website.