Humley
Build conversational AI assistants around an organisation's trusted knowledge for digital, agent, and telephone support.
About Humley
Humley lets organisations build conversational AI assistants around their own knowledge. It suits customer support, internal HR questions, council services, and contact-centre work. The digital assistant can share its knowledge base with Agent Assist for human representatives and Telephone Assist for voice enquiries. Using one source across web conversations, live calls, and staff workflows can make answers more consistent. Teams still need to prepare and maintain the policies and service information behind those answers. Experiment includes every feature and guidance from Humley experts for £200 per month, with a 30-day free trial. Production use sits under Rollout, which adds publication to live customers and standard support. Humley prices that plan on request. Buyers should weigh the paid starting point, the extra sales step for a production quote, and the ongoing ownership of organisational knowledge.
Best for
Best use cases
Answer routine customer questions on digital channels
Help employees find answers in HR policies
Handle phone enquiries and transfer complex cases
Compare before choosing
Paid Experiment access starts at £200 per month
Publishing to live customers requires the Rollout plan
Digital, agent, and telephone experiences can use the same knowledge base
Features
Knowledge-grounded assistants
Build conversational assistants around an organisation's own policies, service information, and other trusted knowledge.
Council and HR Q&A
Give residents, staff, and employees fast answers to common questions while reducing routine demand on service teams.
Agent Assist
Put the same assistant knowledge base in front of human contact-centre agents during live customer calls.
Telephone Assist
Answer routine phone enquiries with natural speech and pass more complex cases to a human team.
Pros
- One knowledge base can support digital assistants, human agents, and telephone enquiries.
- The £200 monthly Experiment plan includes all features plus help from Humley experts.
- Complex telephone cases can be handed to a human team instead of remaining in automation.
Cons
- Experiment costs £200 per month, so the 30-day trial does not amount to a permanent free plan.
- Rollout pricing requires contacting Humley, which limits upfront production-cost comparison.
- Teams must prepare and maintain trusted organisational knowledge for useful, current answers.
Pricing Plans
Experiment
- Access to all features
- Help and guidance from Humley experts
- 30-day free trial
Rollout
- Everything in Experiment
- Publish to live customers
- Standard support included
* Pricing information is for reference only. Please refer to the latest announcement on Humley's official website.