IrisAgent
AI customer support that resolves chat, email, and voice conversations using connected company data.
About IrisAgent
IrisAgent handles customer support conversations across chat, email, and voice. Its answers draw on a company’s knowledge base, past tickets, operating procedures, and connected systems. When confidence is low, it can pass the conversation to a person. The same platform helps support teams summarize and route tickets, apply tags, run quality checks, and spot emerging risks. Conversation analysis covers sentiment, customer health, product problems, knowledge gaps, service availability, and revenue impact. A limited Free plan gives startups a way to begin. Standard starts at $500 per month, while Enterprise requires a quote; the higher tiers add far more automation, analysis, integrations, and service options. Regulated teams can consider private cloud, on-premises, or air-gapped deployment. IrisAgent also describes PII redaction, encrypted integration tokens, audit trails, and role-based access. Several advanced products are sold as add-ons, so plan coverage and total cost can differ.
Best for
Best use cases
Resolving customer questions across chat, email, and voice
Triaging, summarizing, tagging, routing, and checking support tickets
Analyzing sentiment, customer health, service issues, and product feedback
Compare before choosing
Free has four listed features and is much narrower than Standard
Standard begins at $500 per month and covers most team workflows
Enterprise adds custom deployment, governance, support, and the broadest analytics
Features
Grounded omnichannel resolution
Answers and resolves customer conversations across chat, email, and voice using connected knowledge, ticket history, SOPs, and business systems.
Agent assist and triage
Automates tagging, ticket summaries, routing, quality checks, early warnings, and suggested answers for support teams.
Support analytics and automation
Turns conversation data into sentiment, customer health, product quality, and revenue-impact analysis while supporting natural-language operating procedures.
Pros
- A Free plan lowers the cost of testing the chatbot, automated tagging, CRM connectors, and email support.
- Chat, email, and voice share one grounded support workflow, which can reduce tool switching for support teams.
- Private, on-premises, and air-gapped options give regulated teams more control over where customer data is processed.
Cons
- The Standard plan starts at $500 per month, which may be expensive for small teams that outgrow Free.
- Several advanced capabilities are separate add-ons, so the final cost can exceed the base plan price.
- Many automation, analytics, connector, and service features are unavailable on Free, limiting a full workflow evaluation.
Pricing Plans
Free
- IrisGPT chatbot with generative AI answers
- Automated tagging
- CRM connectors
- Email support
Standard
- Agent handoff and Slack or Teams bots
- Agent assist, triage, summaries, routing, and AutoQA
- Predictive analytics and engineering connectors
- Phone support
Enterprise
- Full analytics and connector set
- Custom deployment and training
- Dedicated account manager and quarterly health checks
- SLA guarantees and SSO/SAML
* Pricing information is for reference only. Please refer to the latest announcement on IrisAgent's official website.