JivoChat
A customer-service workspace for website chat, social messages, messengers, email, and phone support.
About JivoChat
JivoChat puts website live chat, social messages, messengers, email, and phone calls in one customer-service workspace. Sales teams can use proactive invitations and contact forms to start conversations and capture leads. Chatbot connections can handle common questions outside staffed hours. Developers get Widget, Webhooks, Chat, and Bot APIs for linking the service to custom sites, internal systems, and automation providers. The free version supports up to five agents, so a small team can test live chat without paying for seats. Paid pricing is per agent: Basic costs $28, Professional $42, and Enterprise $56 per agent per month when billed annually. Professional adds WhatsApp, voice messages across supported social channels, chatbot integrations, and Telephony Plus. Enterprise adds routing, a mobile SDK, video calls, and Chat API access. Check both channel needs and headcount before committing: every paid seat raises the bill, advanced integrations require higher tiers, and service data may be stored in the United States, South-East Asia, or the European Union.
Best for
Best use cases
A visitor stays on a pricing page and receives a proactive invitation to ask a question before leaving.
After-hours inquiries pass through a chatbot that answers common questions and hands unresolved chats to an agent.
Messages from a website, WhatsApp, and supported social channels arrive in one workspace for staff to answer.
Compare before choosing
Choose the Free version when five agents and core website chat cover the immediate workflow.
Choose Professional when WhatsApp, chatbot connections, social voice messages, or Telephony Plus justify the higher seat price.
Choose Enterprise when routing, mobile SDK, video calls, or Chat API access are required for the deployment.
Features
Website sales chat
Invite visitors into a live conversation, collect contact details, and help them choose before they leave the site.
Omnichannel support
Handle website chat, social messages, messengers, email, and phone conversations from one service workspace.
Custom support workflows
Use Widget, Webhooks, Chat, and Bot APIs to connect customer conversations with internal systems and automation.
Pros
- The free version supports up to five agents, lowering the cost of testing website live chat with a small team.
- Website chat, social messages, messengers, email, and phone calls can be handled from one customer-service workspace.
- Four documented API surfaces support widget control, event delivery, custom chat sources, and chatbot connections.
Cons
- Paid tiers are priced per agent, so the monthly total grows directly with the number of customer-service seats.
- WhatsApp, chatbot integrations, and several automation features require Professional rather than the lower-cost tiers.
- Service data may be stored in the United States, South-East Asia, or the European Union, which may affect data-residency review.
Pricing Plans
Free
- Live chat for up to 5 agents
- Website chat widget
Basic
- All Free features
- Proactive chat invitations
- Customer engagement tools
Professional
- All Basic features
- Telephony Plus module
- WhatsApp integration
- Voice messages on Telegram, Instagram and Facebook
- Chatbot integrations
- Chat rescue
Enterprise
- All Professional features
- Mobile SDK
- Chat routing
- Video call module
- Chat API
* Pricing information is for reference only. Please refer to the latest announcement on JivoChat's official website.