Re:amaze
A multichannel customer support platform with shared inbox, chat, self-service, automation, and developer integration options.
About Re:amaze
Re:amaze is a customer support platform for ecommerce and online businesses that brings email, live chat, social messages, SMS, and FAQ content into one workspace. Teams can use a shared inbox to coordinate replies, add automated messages and chatbots to customer-facing sites, and publish an embeddable knowledge base for self-service. The platform also supports status pages, push campaigns, and AI-assisted response, creation, and summarization features that the official site labels as beta. Developers can connect Re:amaze through a REST-like JSON API, a JavaScript embed SDK, mobile SDKs for iOS and Android, or custom modules inside the support dashboard. API access is included with every account, uses per-user tokens over HTTPS, and is rate-limited. This range works well when a team wants support and engagement tools in one system, but it also means buyers should map the channels and automation they actually need before choosing a subscription. Re:amaze offers a 14-day trial; the trial is not a permanent free plan. Pricing is subscription-based, and current plan terms should be confirmed on the official pricing page.
Best for
Best use cases
Choose Re:amaze when agents need one workspace for customer conversations arriving through several messaging channels.
Consider Re:amaze when self-service FAQ content and incident communication are established parts of the support workflow.
Evaluate Re:amaze when support data must connect to a storefront, SaaS product, mobile application, or internal backend.
Compare before choosing
Compare its full subscription cost with the combined cost of separate inbox, chat, chatbot, and knowledge-base products.
Check whether its supported channels match actual customer traffic before replacing or consolidating existing support tools.
Review API rate limits and SDK compatibility when custom integration is central to the planned rollout.
Features
Unify customer conversations
Route email, live chat, social, and SMS conversations into a shared inbox so support staff can coordinate replies.
Offer self-service support
Publish an embeddable FAQ center and status page so customers can find answers or check incidents without opening a conversation.
Embed and extend support
Use Reamaze.js, mobile SDKs, the JSON API, or custom dashboard modules to connect support with a website, app, or business data.
Pros
- Combines email, chat, social, SMS, and FAQ workflows, which can reduce context switching for support teams.
- Includes API access with every account plus web and mobile SDK options, giving developers several supported integration paths.
- Provides a 14-day trial, so teams can test channel fit and workflow before paying for a subscription.
Cons
- A paid subscription is required after the 14-day trial, so buyers need to budget beyond evaluation.
- The broad feature set can require setup decisions across channels, automation, self-service content, and integrations.
- The API is rate-limited, which may constrain high-volume or deeply integrated workflows unless teams design around those limits.
Pricing Plans
Re:amaze subscription
- Shared inbox and multichannel customer support
- Live chat, automation, chatbots, and self-service tools
- API and developer integration options
* Pricing information is for reference only. Please refer to the latest announcement on Re:amaze's official website.