Dialpad
Cloud business communications for calling, messaging, meetings, contact centers, and AI-assisted conversations.
About Dialpad
Dialpad combines business calling, messaging, video meetings, contact-center support, and outbound sales communication in one cloud platform. Staff can work from a browser or apps for iOS, Android, Mac, and PC, reducing the need for dedicated phone hardware. AI capabilities cover call transcription, action-item summaries, analytics, coaching, and autonomous voice or chat agents. For inbound service, automatic call distribution routes callers using preset rules and can connect agents to business systems. Supported integrations include Slack, Salesforce, Microsoft 365, and Google Workspace. Dialpad is a practical fit for organizations that want customer and internal communications in one system. Cost needs closer attention: Support, Sell, and Connect use subscriptions, while AI Agent draws from a purchased credit pool. A 14-day trial is available for evaluation, but it is not a permanent free plan. AI Agent conversations become billable when the system retrieves information or carries out an action such as scheduling, routing, or looking up an order.
Best for
Best use cases
A support queue receives many inbound calls and uses ACD or IVR rules to send each caller to the appropriate agent or department.
A distributed workforce handles business calls, video meetings, team messages, and customer texts across desktop and mobile devices.
An organization deploys an AI voice or chat agent that retrieves information, completes actions, and hands complex conversations to people.
Compare before choosing
Compared with a traditional PBX, Dialpad moves calling and related communication into browser, desktop, and mobile applications.
Compared with separate calling, messaging, and meeting tools, Dialpad combines those workflows with contact-center and sales products.
Compared with flat-seat pricing alone, Dialpad AI Agent adds conversation credits that are consumed when the agent retrieves information or acts.
Features
Unified business communications
Handle business calls, video meetings, team messages, and SMS or MMS from desktop, mobile, or browser interfaces.
Inbound support routing
Route high volumes of inbound calls with preset ACD and IVR rules, while giving agents access to connected business systems.
AI-assisted customer conversations
Use transcription, summaries, action items, analytics, coaching, or autonomous voice and chat agents around customer interactions.
Pros
- Browser, desktop, iOS, and Android access can reduce dependence on dedicated business phone hardware.
- Calling, messaging, meetings, support, and sales workflows can live in one platform, reducing routine tool switching.
- Transcription, summaries, analytics, coaching, and AI agents connect automation directly to customer conversations.
Cons
- The product uses subscription pricing, so a 14-day trial does not provide a permanent free operating tier.
- AI Agent costs depend on purchased conversation credits, which adds usage planning beyond ordinary seat subscriptions.
- The broad mix of communications, contact-center, sales, and AI workflows can require more rollout decisions than a basic phone app.
Pricing Plans
Dialpad AI Agent
- Autonomous voice and chat agents
- Handoffs between AI and human agents
- Connectors for business data
- Conversational AI analytics
* Pricing information is for reference only. Please refer to the latest announcement on Dialpad's official website.